ISO 20000 27000 Information Technology Service Management

What exactly is ISO 20000 and how can it benefit your company? Find out what ISO 20000 could benefit your company
Are you looking for an easy answer to the question "What is ISO 20000?"
It's not difficult to imagine that you're not the sole one. This guide will help you understand how ISO 20000 brings benefits to your business. This guide will outline the requirements of ISO 20000 and the steps to follow to become certified.

A simple introduction to ISO 20000 basics
ISO 20000 (International Standard for IT Service Management) is an international standard for IT Service Management published by ISO (the International Organization for Standardization) and ICE (the International Electoral Commission). ISO 20000 was approved by most of the member countries to become an international standard. This means it is recognized by many countries around the world. Check this Information technology - Service management link.

The standard outlines a method of management that helps you provide IT services that are more beneficial to your clients and employees of your business. ISO 20000 is a framework which will assist you in managing your ITSM. It will also help you demonstrate that your organization is following best practice. In accordance with the requirements of this standard you will achieve highest standards, which can help improve your delivery of IT services. ISO 20000 is suitable for all companies, regardless of size or industry.

So, how is ISO 20000 different from ITIL?
The basic distinction between ISO 20000 and ITIL is that ISO 20000 gives you the method and framework (providing you with the pieces you can build the ITSM Jigsaw Puzzle) While ITIL offers the information (the most effective methods) about how to handle each and every IT process in your organization (i.e. how to put the puzzle together.

An easy way to see it is that ISO 20000 defines what you have to do, and ITIL explains how to do it.

ISO 20000 is not a separate product. It is possible to implement it independently from ITIL However, they go very well together.
ITIL is an acronym that stands for ITIL best practices. The ITIL framework was created to ensure that you align your IT services to the business needs. ITIL certification doesn't apply to companies. Instead, ITIL best practices can be employed by companies.
ISO 20000, which is founded on ITIL principles, is able to be certified by your company.
Anyone who wants to be an expert in ITSM and possess an internationally recognized certification can be certified by ISO 20000 or ITIL (e.g. the foundation course described below).
Certification under ISO 20000 for organizations is basically evidence of best practices being applied. Although ISO 20000 certification is not required, ITIL certification is more possible if you follow an ITIL approach to IT management of services. Find out more in our whitepaper "ITIL in comparison to ISO 20000." See this Information technology - Security techniques for more.

Getting to the heart of the reasons ISO 20000 is important
Understanding the importance of ISO 20000 is crucial to knowing the relation between IT achievement and your business's success. IT is critical to the success of your company. IT impacts your business operations and communication.

IT can be used to beat your competitors, reach greater audience and be more effective and efficient. IT can help you increase revenue, lower costs, and improve your reputation.

It is essential to make the most of your IT investment. This implies that IT services should be planned, managed, delivered and designed properly. IT projects can be unsuccessful or overbudget if they do not have a top-quality management of IT services. Businesses often fail before you realize the return on your investment because of ongoing expenses.

Only only if you've got top-quality IT management standards. It is possible to attain the ISO 20000 standard.

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